Our Customer Promise

Markham Public Library enriches, inspires, empowers and links the community through our resources and services. We proudly work to promote literacy, a lifelong love of learning, and a culture of reading.

As our customer, you can expect Markham Public Library to:

  • deliver equal access to information and services tailored to meet your needs
  • offer dynamic service by informed staff who take ownership of every customer interaction
  • acknowledge and respond to your feedback
  • have fair practices and procedures while ensuring accountability to the community
  • provide welcoming spaces

We are confident that you will work with us to ensure that all library customers share an outstanding experience. As a customer of Markham Public Library you will:

  • respect the rights of all library customers to share a common space
  • ensure the care and safety of your children
  • be courteous and respectful to others
  • follow library practices and procedures
  • treat library materials and resources with care

We will work with you to provide an outstanding library experience.

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