Mission & Vision

Our Vision

Markham Public Library - where Markham's communities come together to imagine, create, learn and grow.

Our Mission

We are your public library providing everyone in the community the opportunity for success.

Our resources, staff, programs and spaces enrich the lives of everyone in Markham.

The library engages with the community to read, study, play, explore ideas, express their creativity and connect with each other.

We help people build the life and vibrant community they desire.


We value reading and learning to support literacies of all kinds.

We are committed to offering excellent customer service.

We create a welcoming environment that recognizes and celebrates the diversity of our community.

We provide library spaces and resources that are free, convenient and easy to use.

We are innovative and collaborative, anticipating and meeting community needs in a changing world.

We are accountable for the responsible use of public funds.

Our Customer Promise

Markham Public Library enriches, inspires, empowers and links the community through our resources and services. We proudly work to promote literacy, a lifelong love of learning, and a culture of reading.

As our customer, you can expect Markham Public Library to:

  • deliver equal access to information and services tailored to meet your needs
  • offer dynamic service by informed staff who take ownership of every customer interaction
  • acknowledge and respond to your feedback
  • have fair practices and procedures while ensuring accountability to the community
  • provide welcoming spaces

We are confident that you will work with us to ensure that all library customers share an outstanding experience. As a customer of Markham Public Library you will:

  • respect the rights of all library customers to share a common space
  • ensure the care and safety of your children
  • be courteous and respectful to others
  • follow library practices and procedures
  • treat library materials and resources with care

We will work with you to provide an outstanding library experience.

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